Bracketed fields are placeholders for Autech’s business details and final policies.
Get in touch
For product questions, delivery enquiries, order changes or a return request, use the contact details below. Include your order number if you have already placed an order, plus a short explanation of what you need.
Use this contact for product enquiries and order support.
Phone
[CUSTOMER SUPPORT PHONE WITH COUNTRY CODE]Service hours: [SUPPORT DAYS, HOURS AND TIME ZONE]
Expected response time: [EXPECTED SUPPORT RESPONSE TIME]
Business information
- Legal business name
- [LEGAL BUSINESS NAME]
- ABN / ACN
- [ABN / ACN AND REGISTRATION DETAILS]
- Business address
- [ACTUAL BUSINESS STREET ADDRESS, CITY, STATE, POSTCODE, COUNTRY]
- Store website
- [OFFICIAL PUBLIC STORE DOMAIN]
Collection or in-person visits: [PICKUP AVAILABILITY, ADDRESS, HOURS OR NO PUBLIC PICKUP]
The business address and return address may be different. For a return, follow the instructions on our Returns & refunds page before sending an item.
Before you send an enquiry
For a product question, include the exact model or a link to the item. Tell us the specification or compatibility detail you would like clarified. For an existing order, use the name and email address associated with that order so the enquiry can be matched to the right purchase.
Privacy requests have a separate contact: [PRIVACY CONTACT NAME / ROLE, EMAIL AND POSTAL CONTACT]. See our Privacy policy for access, correction and complaint information.
Help us help you
- For delivery enquiries, include your order number and delivery postcode.
- For a product issue, tell us the model and describe the issue. Relevant photos can help explain visible damage.
- For a return, include proof of purchase and the reason for your request.
Do not send passwords or full payment card details by email. Product specifications are on individual product pages; general shopping questions are covered in our Help & FAQ.