Payment information

Currency and prices

Product prices in this store are displayed in Australian dollars (AUD). Review the model, colour, capacity and included accessories on the product page before adding an item to your bag.

GST status and how tax is treated in displayed prices: [GST REGISTRATION STATUS AND PRICE TAX TREATMENT]

Delivery charges and any other applicable costs should be clearly included in the complete checkout total before you confirm payment. See Shipping & delivery for the applicable delivery rates and coverage.

Accepted payment methods

Available payment methods

[ACTUAL ENABLED CHECKOUT PAYMENT METHODS]

Payment processing provider

[ACTUAL PAYMENT PROCESSING PROVIDER]

When payment is authorised or charged

[WHEN PAYMENTS ARE AUTHORISED AND CHARGED]

Payment fees, surcharges or instalment terms

[PAYMENT SURCHARGES / INSTALMENT CONDITIONS OR NONE]

Only the methods offered at checkout apply to an order. Any eligibility conditions or fees associated with a method must be disclosed before you confirm that payment option.

Orders and payment questions

Order acceptance and confirmation: [ORDER ACCEPTANCE, CONFIRMATION AND UNAVAILABLE-ITEM PROCESS]

If a payment fails or an order status is unclear, check your order details and contact us before trying again. Include the order reference, payment method and relevant error message. Do not email full card details or account passwords.

Order changes and cancellation requests: [ORDER CHANGE / CANCELLATION CONDITIONS AND PROCESS]

Keep your order reference

Keep a copy of the order details and the payment reference available to you. When asking about a charge, identify the amount and date without sending sensitive payment credentials. This helps distinguish a completed order from an unsuccessful payment attempt.

Refunds and privacy

Our Returns & refunds page explains return eligibility, the return process and refund timing. Our Privacy policy identifies the services involved in handling personal information.