Bracketed fields are placeholders for Autech’s business details and final policies.
Your Australian Consumer Law rights
Consumer guarantees under the Australian Consumer Law cannot be excluded by this policy. For a major product failure, you can choose a refund or replacement. For a minor fault, the seller can provide a free repair within a reasonable time; further remedies apply if it cannot or will not do so.
Contact Autech for help with a product we sold. Original packaging is not required for a faulty-product claim, but proof of purchase may be requested. If a fault is confirmed, reasonable return costs must be reimbursed. For a large or heavy faulty item, collection or reasonable transport costs are the seller’s responsibility.
Change-of-mind returns
Change-of-mind returns are separate from consumer guarantees. The Australian Consumer Law does not require a return simply because you no longer want an item; any additional store policy is set out below.
- Whether change-of-mind returns are accepted
- [WHETHER NON-FAULTY RETURNS AND EXCHANGES ARE ACCEPTED]
- Return window and when it starts
- [RETURN WINDOW AND DATE FROM WHICH IT IS MEASURED]
- Item condition and any exclusions
- [ITEM CONDITIONS AND CHANGE-OF-MIND EXCLUSIONS]
- Return postage and other fees
- [WHO PAYS RETURN POSTAGE AND ANY RESTOCKING FEE]
These conditions do not limit remedies for a product that fails to meet a consumer guarantee.
How to request a return
- Contact us with your order number, proof of purchase and reason for the return.
- Return instructions and authorisation process: [RETURN REQUEST, AUTHORISATION AND PACKING INSTRUCTIONS]
- Available return methods: [MAIL / DROP-OFF / IN-PERSON RETURN OPTIONS]
- Return labels: [HOW RETURN LABELS ARE OBTAINED AND WHO PROVIDES THEM]
Return address: [ACTUAL RETURN ADDRESS, CITY, STATE, POSTCODE, COUNTRY]
Assessment timeframe: [EXPECTED RETURN ASSESSMENT TIMEFRAME]
Refunds
Refund processing timeframe: [REFUND PROCESSING TIMEFRAME AND PROVIDER DELAYS]
Consumer-guarantee refunds use the original payment method unless you agree otherwise. Bank or provider processing may affect when the amount appears in your account. A store credit is not a substitute for a refund you are entitled to unless you agree to it.